Returns & Exchanges
Changed your mind? No drama. We've got you.
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START YOUR RETURN
Email us at wilma@totshirts.co.uk with your order number and reason for return. We'll get back to you within 24 hours with next steps.
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PACK IT UP
Fold your item(s) neatly, place them in the original packaging if possible, and include a note with your order number inside the parcel.
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SHIP IT BACK
Send your return to the address we provide. We recommend using a tracked service — we can't be held responsible for parcels lost in transit.
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WE'LL HANDLE THE REST
Once received and inspected, we'll process your refund or exchange within 5–7 working days. You'll get a confirmation email when it's done.
- ✓ Items returned within 30 days of delivery
- ✓ Unworn, unwashed items in original condition
- ✓ Items with all original tags still attached
- ✓ Faulty or incorrectly sent items (any time)
- ✗ Items that have been worn, washed or altered
- ✗ Items returned after 30 days without prior agreement
- ✗ Sale items marked as Final Sale
- ✗ Items without original tags or packaging
Return postage costs are the customer's responsibility unless the item is faulty or we made an error with your order. We recommend using a tracked service.
At the moment we only offer exchanges for the same item in a different size or colour. If you want something completely different, return your item for a refund and place a new order.
Refunds are always returned to your original payment method — card, PayPal, or whatever you used at checkout. We don't offer store credit unless specifically requested.
We strongly recommend sending returns via a tracked service. We're unable to process refunds for items that don't reach us, so keep hold of your proof of postage.
If the fault was present before washing (e.g. a print issue, seam defect), get in touch with photos and we'll review it on a case-by-case basis. Damage caused by incorrect washing isn't covered.